:root{--dosp-bg: #f8fafc;--dosp-bg-surface: #ffffff;--dosp-bg-muted: #f1f5f9;--dosp-bg-hover: #f1f5f9;--dosp-bg-active: #e2e8f0;--dosp-bg-input: #ffffff;--dosp-border: #e2e8f0;--dosp-border-subtle: #f1f5f9;--dosp-text: #0f172a;--dosp-text-secondary: #64748b;--dosp-text-muted: #94a3b8;--dosp-btn-primary-bg: #0f172a;--dosp-btn-primary-text: #f8fafc;--dosp-btn-outline-border:#cbd5e1;--dosp-btn-outline-text: #475569;--dosp-btn-danger-bg: #ef4444;--dosp-btn-danger-text: #ffffff;--dosp-link: #2563eb;--dosp-link-hover: #1d4ed8;--dosp-status-open: #3b82f6;--dosp-status-pending: #f59e0b;--dosp-status-in-progress: #8b5cf6;--dosp-status-resolved: #22c55e;--dosp-status-closed: #71717a;--dosp-status-urgent: #ef4444;--dosp-radius-sm: 4px;--dosp-radius-md: 6px;--dosp-radius-lg: 8px;--dosp-radius-xl: 12px;--dosp-shadow-dropdown: 0 4px 12px rgba(0, 0, 0, .08);--dosp-font-sans: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;--dosp-font-mono: "SF Mono", ui-monospace, "Cascadia Code", "Fira Code", monospace;--dosp-text-xs: 12px;--dosp-text-sm: 13px;--dosp-text-base: 14px;--dosp-text-lg: 16px;--dosp-text-xl: 18px;--dosp-text-2xl: 22px;--dosp-font-normal: 400;--dosp-font-medium: 500;--dosp-font-semibold: 600;--dosp-font-bold: 700;--dosp-space-1: 4px;--dosp-space-2: 8px;--dosp-space-3: 12px;--dosp-space-4: 16px;--dosp-space-5: 20px;--dosp-space-6: 24px;--dosp-space-8: 32px;--dosp-space-10: 40px;--dosp-space-12: 48px}[data-dosp-portal],[data-dosp-form]{display:block;width:100%;box-sizing:border-box}.dosp-public{width:100%;font-family:var(--dosp-font-sans);color:var(--dosp-text);line-height:1.5}.dosp-public *,.dosp-public *:before,.dosp-public *:after{box-sizing:border-box}.dosp-public .dosp-form-field{margin-bottom:var(--dosp-space-4)}.dosp-public .dosp-form-label{display:block;margin-bottom:6px;font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-medium);color:var(--dosp-text)}.dosp-public .dosp-required-marker{color:var(--dosp-btn-danger-bg);margin-left:2px}.dosp-public .dosp-form-input,.dosp-public .dosp-form-textarea,.dosp-public .dosp-form-select{width:100%;padding:9px 12px;font-size:var(--dosp-text-base);font-family:inherit;color:var(--dosp-text);background:var(--dosp-bg-input);border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);outline:none;transition:border-color .12s}.dosp-public .dosp-form-input::placeholder,.dosp-public .dosp-form-textarea::placeholder,.dosp-public .dosp-form-select::placeholder{color:var(--dosp-text-muted)}.dosp-public .dosp-form-input:focus,.dosp-public .dosp-form-textarea:focus,.dosp-public .dosp-form-select:focus{border-color:var(--dosp-btn-primary-bg)}.dosp-public .dosp-form-textarea{min-height:120px;resize:vertical;line-height:1.5}.dosp-public .dosp-form-selectwrap{position:relative}.dosp-public .dosp-form-selectwrap:after{content:"";position:absolute;right:14px;top:50%;width:7px;height:7px;border-right:2px solid var(--dosp-text-muted);border-bottom:2px solid var(--dosp-text-muted);transform:translateY(-70%) rotate(45deg);pointer-events:none}.dosp-public .dosp-form-select{-moz-appearance:none;appearance:none;-webkit-appearance:none;padding-right:34px;cursor:pointer}.dosp-public .dosp-form-chips{display:flex;flex-wrap:wrap;gap:8px}.dosp-public .dosp-form-chip{padding:6px 14px;border:1px solid var(--dosp-border);border-radius:999px;background:var(--dosp-bg-surface);color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm);font-family:inherit;cursor:pointer;transition:color .12s,background .12s,border-color .12s}.dosp-public .dosp-form-chip:hover{border-color:var(--dosp-text-muted);color:var(--dosp-text)}.dosp-public .dosp-form-chip--on,.dosp-public .dosp-form-chip--on:hover{background:var(--dosp-btn-primary-bg);border-color:var(--dosp-btn-primary-bg);color:var(--dosp-btn-primary-text)}.dosp-public .dosp-form-chips__empty{font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-public input[type=file]:not([hidden]){max-width:100%;font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-public input[type=file]:not([hidden])::file-selector-button{margin-right:12px;padding:8px 14px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-muted);color:var(--dosp-text);font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-medium);font-family:inherit;cursor:pointer;transition:background .12s}.dosp-public input[type=file]:not([hidden])::file-selector-button:hover{background:var(--dosp-bg-active)}.dosp-public .dosp-form-checkbox{display:flex;align-items:center;gap:8px;font-size:var(--dosp-text-base);color:var(--dosp-text);cursor:pointer}.dosp-public .dosp-form-checkbox input{width:16px;height:16px;flex-shrink:0}.dosp-public .dosp-upload-list{list-style:none;padding:0;margin:8px 0 0}.dosp-public .dosp-upload-list li{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;background:var(--dosp-bg-muted);border-radius:var(--dosp-radius-md);margin-bottom:4px;font-size:var(--dosp-text-sm);color:var(--dosp-text)}.dosp-public .dosp-upload-remove{background:transparent;border:none;color:var(--dosp-text-muted);font-size:18px;line-height:1;cursor:pointer;padding:0 4px}.dosp-public .dosp-upload-remove:hover{color:var(--dosp-btn-danger-bg)}.dosp-public .dosp-upload-status{margin-top:6px;font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-public .dosp-field-error{margin-top:4px;font-size:var(--dosp-text-xs);color:var(--dosp-btn-danger-bg)}.dosp-public .dosp-form-actions{display:flex;justify-content:flex-end;margin-top:var(--dosp-space-5)}.dosp-public .dosp-submit-btn{display:inline-flex;align-items:center;justify-content:center;padding:10px 20px;font-size:var(--dosp-text-base);font-weight:var(--dosp-font-medium);font-family:inherit;color:var(--dosp-btn-primary-text);background:var(--dosp-btn-primary-bg);border:none;border-radius:var(--dosp-radius-md);cursor:pointer;transition:opacity .12s}.dosp-public .dosp-submit-btn:hover{opacity:.9}.dosp-public .dosp-submit-btn:disabled{opacity:.5;cursor:not-allowed}.dosp-public .dosp-success-message{padding:14px 16px;background:rgba(34,197,94,.08);border:1px solid rgba(34,197,94,.3);border-radius:var(--dosp-radius-md);color:#15803d;font-size:var(--dosp-text-base);line-height:1.6}.dosp-public .dosp-error-message{padding:14px 16px;background:rgba(239,68,68,.08);border:1px solid rgba(239,68,68,.3);border-radius:var(--dosp-radius-md);color:#b91c1c;font-size:var(--dosp-text-base);line-height:1.6}.dosp-public .dosp-loading{padding:20px;text-align:center;color:var(--dosp-text-muted);font-size:var(--dosp-text-sm)}.dosp-public .dosp-message{margin:0;font-size:var(--dosp-text-lg);line-height:1.5;color:var(--dosp-text)}.dosp-public .dosp-captcha{margin:12px 0}.dosp-public .dosp-auth-card{max-width:420px;margin:0 auto;padding:var(--dosp-space-6);border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-xl);background:var(--dosp-bg-surface);box-shadow:0 1px 2px #0f172a0a}.dosp-public .dosp-auth-card__head{margin-bottom:var(--dosp-space-5)}.dosp-public .dosp-auth-card__title{margin:0 0 4px;font-size:var(--dosp-text-xl);font-weight:var(--dosp-font-semibold);color:var(--dosp-text)}.dosp-public .dosp-auth-card__sub{margin:0;font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-public .dosp-submit-btn--block{width:100%}.dosp-public .dosp-auth-error{margin-bottom:var(--dosp-space-4)}.dosp-public .dosp-auth-alt{margin:var(--dosp-space-5) 0 0;padding-top:var(--dosp-space-4);border-top:1px solid var(--dosp-border-subtle);text-align:center;font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-public .dosp-auth-alt a{color:var(--dosp-link);font-weight:var(--dosp-font-medium);text-decoration:none}.dosp-public .dosp-auth-alt a:hover{text-decoration:underline}.dosp-public .dosp-auth-state{padding:var(--dosp-space-6) 0;text-align:center}.dosp-public .dosp-auth-state__icon{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;margin-bottom:var(--dosp-space-3);border-radius:50%;background:rgba(34,197,94,.12);color:#15803d;font-size:22px;line-height:1}.dosp-public .dosp-auth-state__text{margin:0;font-size:var(--dosp-text-base);color:var(--dosp-text-secondary)}.dosp-public .wp-editor-component,.dosp-public .wp-editor-wrap{width:100%}.dosp-public .wp-editor-wrap .wp-editor-container{border:none!important;background:transparent!important}.dosp-public .wp-editor-wrap .mce-tinymce{overflow:hidden;box-shadow:none!important;padding:0!important}.dosp-public .wp-editor-wrap .mce-toolbar-grp{border:none!important;border-bottom:1px solid var(--dosp-border-subtle)!important;background:var(--dosp-bg-surface)!important;padding:0!important;margin:0!important}.dosp-public .wp-editor-wrap .wp-editor-component,.dosp-public .wp-editor-wrap .wp-editor-wrap,.dosp-public .wp-editor-wrap .wp-editor-container,.dosp-public .wp-editor-wrap .mce-container-body,.dosp-public .wp-editor-wrap .mce-stack-layout,.dosp-public .wp-editor-wrap .mce-stack-layout-item,.dosp-public .wp-editor-wrap .mce-toolbar,.dosp-public .wp-editor-wrap .mce-flow-layout{border:0!important;border-radius:0!important;margin:0!important;padding:0!important}.dosp-public .wp-editor-wrap .mce-toolbar .mce-btn-group{padding:0 2px!important}.dosp-public .wp-editor-wrap .mce-btn{background:transparent!important;border:none!important;box-shadow:none!important}.dosp-public .wp-editor-wrap .mce-btn:hover,.dosp-public .wp-editor-wrap .mce-btn.mce-active{background:var(--dosp-bg-active)!important;border-radius:4px!important}.dosp-public .wp-editor-wrap .mce-btn button{color:var(--dosp-text-secondary)!important}.dosp-public .wp-editor-wrap .mce-btn:hover button,.dosp-public .wp-editor-wrap .mce-btn.mce-active button{color:var(--dosp-text)!important}.dosp-public .wp-editor-wrap .mce-listbox button,.dosp-public .wp-editor-wrap .mce-ico{color:var(--dosp-text-secondary)!important}.dosp-public .wp-editor-wrap .mce-btn:hover .mce-ico,.dosp-public .wp-editor-wrap .mce-btn.mce-active .mce-ico{color:var(--dosp-text)!important}.dosp-public .wp-editor-wrap .mce-edit-area{border:none!important;background:var(--dosp-bg-input)!important}.dosp-public .wp-editor-wrap .mce-edit-area iframe{min-height:180px;background:var(--dosp-bg-input)!important}.dosp-public .wp-editor-wrap .mce-statusbar{display:none!important}.dosp-public .wp-editor-wrap .wp-editor-tools{padding-top:4px!important;background:var(--dosp-bg-surface)!important;border:1px solid var(--dosp-border)!important;border-bottom-color:var(--dosp-border-subtle)!important;border-radius:var(--dosp-radius-lg) var(--dosp-radius-lg) 0 0!important}.dosp-public .wp-editor-wrap .wp-media-buttons{padding:0!important;margin:0 0 0 8px!important}.dosp-public .wp-editor-wrap .wp-editor-tabs{padding:0!important;margin:0 8px 0 0!important}.dosp-public .wp-editor-wrap .wp-media-buttons .button,.dosp-public .wp-editor-wrap .wp-media-buttons .insert-media{background:var(--dosp-bg-surface)!important;border:1px solid var(--dosp-btn-outline-border)!important;color:var(--dosp-btn-outline-text)!important;border-radius:var(--dosp-radius-md)!important;font-size:var(--dosp-text-sm)!important;font-weight:var(--dosp-font-medium)!important;height:30px!important;min-height:30px!important;padding:0 12px!important;line-height:28px!important;display:inline-flex!important;align-items:center!important;box-shadow:none!important;text-shadow:none!important}.dosp-public .wp-editor-wrap .wp-media-buttons .button:hover,.dosp-public .wp-editor-wrap .wp-media-buttons .insert-media:hover{background:var(--dosp-bg-hover)!important;border-color:var(--dosp-text-muted)!important;color:var(--dosp-text)!important}.dosp-public .wp-editor-wrap .wp-media-buttons .button .wp-media-buttons-icon,.dosp-public .wp-editor-wrap .wp-media-buttons .insert-media .wp-media-buttons-icon{color:inherit!important}.dosp-public .wp-editor-wrap .wp-media-buttons .button .wp-media-buttons-icon:before,.dosp-public .wp-editor-wrap .wp-media-buttons .insert-media .wp-media-buttons-icon:before{font-size:16px!important}.dosp-public .wp-editor-wrap .wp-editor-tabs .wp-switch-editor{position:relative;background:var(--dosp-bg-muted)!important;border:1px solid var(--dosp-border)!important;color:var(--dosp-text-muted)!important;font-size:var(--dosp-text-sm)!important;font-weight:var(--dosp-font-medium)!important;height:30px!important;min-height:30px!important;padding:0 12px!important;line-height:28px!important;border-radius:var(--dosp-radius-md) var(--dosp-radius-md) 0 0!important;margin:0 0 -1px 4px!important;box-shadow:none!important}.dosp-public .wp-editor-wrap .wp-editor-tabs .wp-switch-editor:hover{background:var(--dosp-bg-hover)!important;color:var(--dosp-text)!important}.dosp-public .wp-editor-wrap.tmce-active .wp-editor-tabs .switch-tmce,.dosp-public .wp-editor-wrap.html-active .wp-editor-tabs .switch-html{background:var(--dosp-bg-surface)!important;border-bottom-color:var(--dosp-bg-surface)!important;color:var(--dosp-text)!important}.dosp-public .wp-editor-wrap textarea{background:var(--dosp-bg-input)!important;color:var(--dosp-text)!important;border:none!important;outline:none!important;box-shadow:none!important;font-family:var(--dosp-font-mono)!important;border-radius:0!important;height:180px!important;min-height:180px!important;max-height:180px!important;resize:none!important;padding:12px!important;line-height:1.6!important;font-size:13px!important}.dosp-public .wp-editor-wrap .quicktags-toolbar{padding:4px 8px!important}.dosp-public .wp-editor-wrap .quicktags-toolbar .ed_button{height:26px!important;min-height:26px!important;min-width:28px!important;padding:0 8px!important;line-height:24px!important;font-size:12px!important;border-radius:var(--dosp-radius-md)!important}.dosp-public .wp-editor-wrap .quicktags-toolbar{background:var(--dosp-bg-surface)!important;border-bottom:1px solid var(--dosp-border)!important;padding:4px!important}.dosp-public .wp-editor-wrap .quicktags-toolbar .ed_button{background:transparent!important;border:1px solid var(--dosp-border)!important;color:var(--dosp-text-secondary)!important;border-radius:4px!important}.dosp-public .wp-editor-wrap .quicktags-toolbar .ed_button:hover{background:var(--dosp-bg-active)!important;color:var(--dosp-text)!important}.dosp-public .insert-smart-tags{display:inline-flex!important;align-items:center!important;cursor:pointer}.dosp-public .smart-tags-list{display:flex;flex-direction:column;gap:2px}.dosp-public .smart-tag-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 10px;border:none;background:transparent;border-radius:var(--dosp-radius-md);cursor:pointer;text-align:left;width:100%;transition:background .15s}.dosp-public .smart-tag-item:hover{background:var(--dosp-bg-hover)}.dosp-public .smart-tag-label{font-size:var(--dosp-text-base);font-weight:var(--dosp-font-medium);color:var(--dosp-text)}.dosp-public .smart-tag-code{font-size:11px;color:var(--dosp-text-muted);font-family:var(--dosp-font-mono)}.dosp-public .preview-fullscreen-btn{border:none;background:none;cursor:pointer;color:var(--dosp-text-muted);padding:4px;border-radius:var(--dosp-radius-sm);margin-right:8px;transition:color .15s}.dosp-public .preview-fullscreen-btn:hover{color:var(--dosp-text)}.dosp-public .preview-email{border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-lg);overflow:hidden}.dosp-public .preview-subject{display:flex;align-items:center;gap:8px;padding:14px 20px;background:var(--dosp-bg-muted);border-bottom:1px solid var(--dosp-border);font-size:var(--dosp-text-base);color:var(--dosp-text)}.dosp-public .preview-body{padding:20px;font-size:var(--dosp-text-base);line-height:1.7;color:var(--dosp-text);min-height:300px;background:var(--dosp-bg-surface)}.dosp-public .preview-body p{margin:0 0 12px}.dosp-public .preview-body a{color:#3b82f6}.dosp-public .preview-body img{max-width:100%;height:auto}.dosp-portal{color:var(--dosp-text)}.dosp-portal-card{border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-xl);background:var(--dosp-bg-surface);box-shadow:0 1px 2px #0f172a0a;overflow:hidden}.dosp-portal-card__head{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--dosp-space-3);padding:var(--dosp-space-5) var(--dosp-space-6);border-bottom:1px solid var(--dosp-border-subtle)}.dosp-portal-card__title{margin:0;font-size:var(--dosp-text-xl);font-weight:var(--dosp-font-semibold);color:var(--dosp-text)}.dosp-portal-card__sub{margin:2px 0 0;font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-portal-card__num{margin-right:6px;font-weight:var(--dosp-font-normal);color:var(--dosp-text-muted)}.dosp-portal-card__headline{display:flex;align-items:center;gap:var(--dosp-space-2);min-width:0}.dosp-portal-backicon{flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;padding:0;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-surface);color:var(--dosp-text-secondary);font-size:20px;line-height:1;cursor:pointer;transition:background .12s,color .12s}.dosp-portal-backicon:hover{background:var(--dosp-bg-muted);color:var(--dosp-text)}.dosp-portal-newbtn{display:inline-flex;align-items:center;gap:6px;flex-shrink:0;padding:9px 16px;border:none;border-radius:var(--dosp-radius-md);background:var(--dosp-btn-primary-bg);color:var(--dosp-btn-primary-text);font-size:var(--dosp-text-base);font-weight:var(--dosp-font-medium);cursor:pointer;transition:opacity .12s}.dosp-portal-newbtn:hover{opacity:.9}.dosp-portal-newbtn__plus{font-size:16px;line-height:1}.dosp-portal-gate{padding:var(--dosp-space-12) var(--dosp-space-6);text-align:center}.dosp-portal-gate__icon{font-size:36px;line-height:1;margin-bottom:var(--dosp-space-3)}.dosp-portal-gate__title{margin:0 0 6px;font-size:var(--dosp-text-xl);font-weight:var(--dosp-font-semibold);color:var(--dosp-text)}.dosp-portal-gate__message{margin:0 0 20px;font-size:var(--dosp-text-base);color:var(--dosp-text-muted)}.dosp-portal-gate__actions{display:flex;align-items:center;justify-content:center;gap:14px}.dosp-portal-gate__secondary{color:var(--dosp-link);font-size:var(--dosp-text-base);text-decoration:none}.dosp-portal-gate__secondary:hover{text-decoration:underline}.dosp-portal-list{padding:var(--dosp-space-5) var(--dosp-space-6) var(--dosp-space-6)}.dosp-portal-listbar{display:flex;align-items:center;justify-content:space-between;gap:var(--dosp-space-3);flex-wrap:wrap;margin-bottom:var(--dosp-space-4)}.dosp-portal-tabs{display:inline-flex;flex-wrap:wrap;gap:8px}.dosp-portal-tab{padding:6px 14px;border:1px solid var(--dosp-border);border-radius:999px;background:var(--dosp-bg-surface);color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-medium);cursor:pointer;transition:color .12s,background .12s,border-color .12s}.dosp-portal-tab:hover:not(.dosp-portal-tab--active){border-color:var(--dosp-text-muted);color:var(--dosp-text)}.dosp-portal-tab--active,.dosp-portal-tab--active:hover{background:var(--dosp-btn-primary-bg);border-color:var(--dosp-btn-primary-bg);color:var(--dosp-btn-primary-text)}.dosp-portal-search{position:relative;display:inline-flex;align-items:center;width:240px;max-width:100%}.dosp-portal-search__icon{position:absolute;left:10px;font-size:15px;color:var(--dosp-text-muted);pointer-events:none}.dosp-portal-search__input{width:100%;padding:8px 12px 8px 30px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-input);color:var(--dosp-text);font-size:var(--dosp-text-base);font-family:inherit;outline:none;transition:border-color .12s}.dosp-portal-search__input::placeholder{color:var(--dosp-text-muted)}.dosp-portal-search__input:focus{border-color:var(--dosp-text-muted)}.dosp-portal-state{padding:var(--dosp-space-10) var(--dosp-space-4);text-align:center;color:var(--dosp-text-muted);font-size:var(--dosp-text-base)}.dosp-portal-state__icon{font-size:28px;color:var(--dosp-text-muted);opacity:.6}.dosp-portal-state__title{margin:10px 0 2px;font-size:var(--dosp-text-lg);font-weight:var(--dosp-font-semibold);color:var(--dosp-text)}.dosp-portal-state__hint{margin:0;font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-portal-state__btn{margin-top:var(--dosp-space-3)}.dosp-portal-rows{list-style:none;margin:0;padding:0;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-lg);overflow:hidden}.dosp-portal-trow{display:flex;align-items:flex-start;gap:var(--dosp-space-3);padding:14px var(--dosp-space-4);cursor:pointer;transition:background .12s}.dosp-portal-trow+.dosp-portal-trow{border-top:1px solid var(--dosp-border-subtle)}.dosp-portal-trow:hover{background:var(--dosp-bg-muted)}.dosp-portal-trow__dot{flex-shrink:0;width:8px;height:8px;margin-top:6px;border-radius:50%;background:var(--dosp-text-muted)}.dosp-portal-trow__dot--open{background:var(--dosp-status-open)}.dosp-portal-trow__dot--pending{background:var(--dosp-status-pending)}.dosp-portal-trow__dot--closed{background:var(--dosp-status-closed)}.dosp-portal-trow__main{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.dosp-portal-trow__top{display:flex;align-items:baseline;gap:8px}.dosp-portal-trow__title{font-size:var(--dosp-text-base);font-weight:var(--dosp-font-semibold);color:var(--dosp-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dosp-portal-trow__num{flex-shrink:0;font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-portal-trow__snippet{font-size:var(--dosp-text-sm);color:var(--dosp-text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dosp-portal-trow__meta{flex-shrink:0;display:flex;flex-direction:column;align-items:flex-end;gap:4px}.dosp-portal-trow__date{font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-portal-status{display:inline-block;padding:3px 10px;border-radius:999px;font-size:var(--dosp-text-xs);font-weight:var(--dosp-font-medium);text-transform:capitalize;background:var(--dosp-bg-muted);color:var(--dosp-text-secondary)}.dosp-portal-status--open{background:rgba(59,130,246,.12);color:#1d4ed8}.dosp-portal-status--pending{background:rgba(245,158,11,.14);color:#b45309}.dosp-portal-status--closed{background:var(--dosp-bg-active);color:var(--dosp-text-secondary)}.dosp-portal-pager{display:flex;align-items:center;justify-content:space-between;margin-top:var(--dosp-space-4);font-size:var(--dosp-text-sm);color:var(--dosp-text-muted)}.dosp-portal-pager__left{display:flex;align-items:center;gap:var(--dosp-space-3)}.dosp-portal-pager__perpage{padding:5px 8px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-input);color:var(--dosp-text-secondary);font-size:var(--dosp-text-xs)}.dosp-portal-pager__buttons{display:flex;gap:6px}.dosp-portal-pager__buttons button{width:32px;height:32px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-surface);color:var(--dosp-text-secondary);cursor:pointer;transition:background .12s}.dosp-portal-pager__buttons button:hover:not(:disabled){background:var(--dosp-bg-muted)}.dosp-portal-pager__buttons button:disabled{opacity:.4;cursor:not-allowed}.dosp-portal-back{margin-bottom:var(--dosp-space-3);padding:0;border:none;background:transparent;color:var(--dosp-text-secondary);font-size:var(--dosp-text-base);cursor:pointer}.dosp-portal-back:hover{color:var(--dosp-text)}.dosp-portal-detail{padding:var(--dosp-space-5) var(--dosp-space-6)}.dosp-portal-detail__actions{display:flex;justify-content:flex-end;gap:var(--dosp-space-2);margin-bottom:var(--dosp-space-3)}.dosp-portal-btn{padding:7px 14px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-surface);color:var(--dosp-text-secondary);font-size:var(--dosp-text-base);cursor:pointer;transition:background .12s,color .12s}.dosp-portal-btn:hover:not(:disabled){background:var(--dosp-bg-muted);color:var(--dosp-text)}.dosp-portal-btn:disabled{opacity:.5;cursor:not-allowed}.dosp-portal-composer{margin-bottom:var(--dosp-space-5);padding-bottom:var(--dosp-space-5);border-bottom:1px solid var(--dosp-border-subtle)}.dosp-portal-composer__label{display:block;margin-bottom:6px;font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-medium);color:var(--dosp-text)}.dosp-portal-composer__collapsed{padding:12px 14px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-muted);color:var(--dosp-text-muted);font-size:var(--dosp-text-base);cursor:text}.dosp-portal-composer__collapsed:hover{border-color:var(--dosp-text-muted)}.dosp-portal-composer__attach{margin-top:10px}.dosp-portal-composer__actions{margin-top:12px;display:flex;justify-content:flex-end;gap:var(--dosp-space-2)}.dosp-portal-thread{display:flex;flex-direction:column;gap:var(--dosp-space-4)}.dosp-portal-msg{border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-lg);background:var(--dosp-bg-surface);padding:var(--dosp-space-4)}.dosp-portal-msg--agent{background:var(--dosp-bg-muted)}.dosp-portal-msg__head{display:flex;align-items:center;gap:var(--dosp-space-2);margin-bottom:10px}.dosp-portal-msg__who{display:flex;flex-direction:column;line-height:1.35;min-width:0}.dosp-portal-msg__author{font-size:var(--dosp-text-base);font-weight:var(--dosp-font-semibold);color:var(--dosp-text)}.dosp-portal-msg__role{font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-portal-msg__time{margin-left:auto;flex-shrink:0;font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-portal-msg__content{font-size:var(--dosp-text-base);color:var(--dosp-text);line-height:1.6;word-wrap:break-word}.dosp-portal-msg__content p:first-child{margin-top:0}.dosp-portal-msg__content p:last-child{margin-bottom:0}.dosp-portal-atts{list-style:none;margin:6px 0 0;padding:0;display:flex;flex-wrap:wrap;gap:6px}.dosp-portal-atts li a{display:inline-block;padding:3px 10px;background:var(--dosp-bg-muted);border-radius:999px;font-size:var(--dosp-text-xs);color:var(--dosp-link);text-decoration:none}.dosp-portal-atts li a:hover{background:var(--dosp-bg-active)}.dosp-portal-avatar{flex-shrink:0;width:36px;height:36px;display:flex;align-items:center;justify-content:center;border-radius:50%;background:var(--dosp-bg-active);color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-semibold)}.dosp-portal-avatar--agent{background:var(--dosp-btn-primary-bg);color:var(--dosp-btn-primary-text)}.dosp-portal-create{padding:var(--dosp-space-5) var(--dosp-space-6)}.dosp-rte{border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);overflow:hidden}.dosp-rte__toolbar{display:flex;gap:2px;padding:6px;background:var(--dosp-bg-muted);border-bottom:1px solid var(--dosp-border-subtle)}.dosp-rte__toolbar button{min-width:30px;height:28px;padding:0 8px;border:1px solid transparent;border-radius:var(--dosp-radius-sm);background:transparent;color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm);cursor:pointer}.dosp-rte__toolbar button:hover{background:var(--dosp-bg-active)}.dosp-rte__area{min-height:120px;padding:10px 12px;font-size:var(--dosp-text-base);line-height:1.5;color:var(--dosp-text);outline:none}.dosp-rte__area:empty:before{content:attr(data-placeholder);color:var(--dosp-text-muted)}.dosp-rte__area p:first-child{margin-top:0}.dosp-rte__area p:last-child{margin-bottom:0}.dosp-chat{position:fixed;bottom:20px;z-index:99998;font-family:var(--dosp-font-sans);right:20px;width:auto;display:flex;flex-direction:column;gap:12px}.dosp-chat.dosp-chat--bottom-right{right:20px;left:auto;align-items:flex-end}.dosp-chat.dosp-chat--bottom-left{left:20px;right:auto;align-items:flex-start}.dosp-chat.dosp-chat--bottom-left .dosp-chat-bubble--pill{flex-direction:row-reverse;padding:0 16px 0 18px}.dosp-chat-bubble{position:relative;width:56px;height:56px;display:flex;align-items:center;justify-content:center;gap:10px;border:none;border-radius:50%;background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text);cursor:pointer;box-shadow:0 6px 20px #0f172a47;transition:transform .12s,background .15s}.dosp-chat-bubble:hover{transform:scale(1.05)}.dosp-chat-bubble--pill{width:auto;border-radius:999px;padding:0 18px 0 16px}.dosp-chat-bubble--close{width:56px;border-radius:50%;padding:0}.dosp-chat-bubble__text{font-size:var(--dosp-text-sm);font-weight:var(--dosp-font-medium);white-space:nowrap}.dosp-chat-bubble__badge{position:absolute;top:-2px;right:-2px;min-width:20px;height:20px;display:flex;align-items:center;justify-content:center;padding:0 5px;border-radius:999px;background:var(--dosp-btn-danger-bg);color:#fff;font-size:11px;font-weight:var(--dosp-font-semibold)}.dosp-chat--expanded .dosp-chat-panel{width:480px;height:680px}.dosp-chat-panel{width:374px;max-width:calc(100vw - 32px);height:540px;max-height:calc(100vh - 110px);display:flex;flex-direction:column;border-radius:var(--dosp-radius-xl);background:var(--dosp-bg-surface);box-shadow:0 12px 40px #0f172a38;overflow:hidden}.dosp-chat-panel__head{flex-shrink:0;display:flex;align-items:center;gap:12px;padding:14px 16px;background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text)}.dosp-chat-panel__head--rich{padding:18px 16px;align-items:flex-start}.dosp-chat-panel__id{flex:1;min-width:0;display:flex;flex-direction:column}.dosp-chat-panel__title{font-size:var(--dosp-text-lg);font-weight:var(--dosp-font-semibold)}.dosp-chat-panel__sub{display:flex;align-items:center;gap:6px;font-size:var(--dosp-text-xs);opacity:.85}.dosp-chat-panel__icon-btn{flex-shrink:0;width:28px;height:28px;display:inline-flex;align-items:center;justify-content:center;border:none;border-radius:var(--dosp-radius-md);background:rgba(255,255,255,.14);color:inherit;cursor:pointer;transition:background .12s}.dosp-chat-panel__icon-btn:hover{background:rgba(255,255,255,.26)}.dosp-chat-panel__more-wrapper{position:relative;margin-left:auto}.dosp-chat-panel__more-menu{position:absolute;top:calc(100% + 8px);right:0;min-width:180px;padding:4px;background:var(--dosp-bg-surface);border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-lg);box-shadow:0 12px 32px #0f172a2e;z-index:999999;overflow:hidden}.dosp-chat-panel__more-item{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border:none;background:transparent;color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm);font-family:inherit;cursor:pointer;border-radius:var(--dosp-radius-md);text-align:left;transition:background .1s}.dosp-chat-panel__more-item:hover{background:var(--dosp-bg-hover);color:var(--dosp-text)}.dosp-chat-panel__more-item--danger{color:var(--dosp-btn-danger-bg, #dc2626)}.dosp-chat-panel__more-item--danger:hover{background:rgba(239,68,68,.08);color:var(--dosp-btn-danger-bg, #dc2626)}.dosp-chat-panel__body{flex:1;min-height:0;display:flex;flex-direction:column}.dosp-chat-panel__foot{flex-shrink:0;padding:7px;text-align:center;font-size:11px;color:var(--dosp-text-muted);border-top:1px solid var(--dosp-border-subtle)}.dosp-chat-dot{width:7px;height:7px;border-radius:50%;background:var(--dosp-text-muted)}.dosp-chat-dot--on{background:#4ade80}.dosp-chat-team{flex:1;min-width:0;display:flex;align-items:center}.dosp-chat-team__avatars{display:flex;align-items:center}.dosp-chat-team__avatar{width:36px;height:36px;border-radius:50%;border:2px solid var(--dosp-chat-accent, var(--dosp-btn-primary-bg));margin-left:-10px;object-fit:cover}.dosp-chat-team__avatar:first-child{margin-left:0}.dosp-chat-team__more{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;margin-left:-10px;border-radius:50%;border:2px solid var(--dosp-chat-accent, var(--dosp-btn-primary-bg));background:rgba(255,255,255,.2);font-size:12px;font-weight:600}.dosp-chat-prechat{flex:1;min-height:0;overflow-y:auto;padding:18px 16px;display:flex;flex-direction:column;gap:12px}.dosp-chat-prechat__intro{margin:0 0 2px;font-size:var(--dosp-text-sm);color:var(--dosp-text-secondary);line-height:1.5}.dosp-chat-input,.dosp-chat-panel .dosp-form-input,.dosp-chat-panel .dosp-form-textarea,.dosp-chat-panel .dosp-form-select{width:100%;padding:9px 11px;border:1px solid var(--dosp-border);border-radius:var(--dosp-radius-md);background:var(--dosp-bg-input);color:var(--dosp-text);font-size:var(--dosp-text-base);font-family:inherit;outline:none;transition:border-color .12s}.dosp-chat-input::placeholder,.dosp-chat-panel .dosp-form-input::placeholder,.dosp-chat-panel .dosp-form-textarea::placeholder,.dosp-chat-panel .dosp-form-select::placeholder{color:var(--dosp-text-muted)}.dosp-chat-input:focus,.dosp-chat-panel .dosp-form-input:focus,.dosp-chat-panel .dosp-form-textarea:focus,.dosp-chat-panel .dosp-form-select:focus{border-color:var(--dosp-chat-accent, var(--dosp-btn-primary-bg))}.dosp-chat-input--area,.dosp-chat-panel .dosp-form-textarea{resize:none;line-height:1.5}.dosp-chat-panel .dosp-form-field{display:flex;flex-direction:column;gap:4px;margin-bottom:12px}.dosp-chat-panel .dosp-form-label{font-size:var(--dosp-text-xs);font-weight:var(--dosp-font-medium);color:var(--dosp-text-secondary)}.dosp-chat-btn{display:inline-flex;align-items:center;justify-content:center;padding:10px 16px;border:none;border-radius:var(--dosp-radius-md);background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text);font-size:var(--dosp-text-base);font-weight:var(--dosp-font-medium);font-family:inherit;text-decoration:none;cursor:pointer;transition:opacity .12s}.dosp-chat-btn:hover{opacity:.9;color:var(--dosp-btn-primary-text)}.dosp-chat-btn--block{display:flex;width:100%}.dosp-chat-blocked{flex:1;min-height:0;padding:24px 20px;display:flex;flex-direction:column;align-items:stretch;justify-content:center;gap:12px;text-align:center}.dosp-chat-blocked__msg{margin:0 0 4px;font-size:var(--dosp-text-base);color:var(--dosp-text);line-height:1.5}.dosp-chat-blocked__hint{margin:0;font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-chat-conv{flex:1;min-height:0;display:flex;flex-direction:column}.dosp-chat-conv__list{flex:1;min-height:0;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.dosp-chat-event{align-self:center;font-size:var(--dosp-text-xs);color:var(--dosp-text-muted)}.dosp-chat-msg{display:flex;flex-direction:column;max-width:80%}.dosp-chat-msg--in{align-self:flex-start}.dosp-chat-msg--out{align-self:flex-end;align-items:flex-end}.dosp-chat-msg__bubble{padding:9px 12px;border-radius:var(--dosp-radius-lg);font-size:var(--dosp-text-base);line-height:1.45;word-wrap:break-word}.dosp-chat-msg--in .dosp-chat-msg__bubble{background:var(--dosp-bg-muted);color:var(--dosp-text);border-bottom-left-radius:var(--dosp-radius-sm)}.dosp-chat-msg--out .dosp-chat-msg__bubble{background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text);border-bottom-right-radius:var(--dosp-radius-sm)}.dosp-chat-msg__time{margin-top:3px;font-size:10px;color:var(--dosp-text-muted)}.dosp-chat-typing{display:flex;gap:4px;align-items:center}.dosp-chat-typing span{width:6px;height:6px;border-radius:50%;background:var(--dosp-text-muted);animation:dosp-chat-bounce 1.2s infinite ease-in-out}.dosp-chat-typing span:nth-child(2){animation-delay:.15s}.dosp-chat-typing span:nth-child(3){animation-delay:.3s}@keyframes dosp-chat-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.dosp-chat-composer{flex-shrink:0;display:flex;align-items:flex-end;gap:8px;padding:10px 12px;border-top:1px solid var(--dosp-border-subtle)}.dosp-chat-composer__box{flex:1;min-width:0;background:var(--dosp-bg, #f3f4f6);border:1px solid transparent;border-radius:14px;transition:border-color .12s}.dosp-chat-composer__box:focus-within{border-color:var(--dosp-border-strong, #d1d5db)}.dosp-chat-composer__editor{min-height:36px;max-height:120px;overflow-y:auto;padding:10px 14px 4px;font-size:var(--dosp-text-base);line-height:1.5;color:var(--dosp-text);outline:none}.dosp-chat-composer__editor:empty:before{content:attr(data-placeholder);color:var(--dosp-text-muted);pointer-events:none}.dosp-chat-composer__editor p{margin:0 0 6px}.dosp-chat-composer__editor p:last-child{margin-bottom:0}.dosp-chat-composer__editor ul,.dosp-chat-composer__editor ol{margin:4px 0 4px 22px;padding:0}.dosp-chat-composer__editor a{color:var(--dosp-chat-accent, var(--dosp-btn-primary-bg))}.dosp-chat-composer__bar{display:flex;align-items:center;gap:4px;padding:0 8px 6px}.dosp-chat-composer__icon{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;border:none;border-radius:6px;background:transparent;color:var(--dosp-text-muted);cursor:pointer;transition:background .12s,color .12s}.dosp-chat-composer__icon:hover:not(:disabled){background:rgba(15,23,42,.06);color:var(--dosp-text-secondary)}.dosp-chat-composer__icon:disabled{opacity:.5;cursor:not-allowed}.dosp-chat-composer__chip{display:inline-flex;align-items:center;gap:4px;height:22px;padding:0 8px;margin-left:4px;border-radius:11px;background:var(--dosp-bg-surface);border:1px solid var(--dosp-border);font-size:11px;color:var(--dosp-text)}.dosp-chat-composer__chip button{border:none;background:transparent;padding:0 2px;color:var(--dosp-text-muted);cursor:pointer;font-size:14px;line-height:1}.dosp-chat-composer__send{flex-shrink:0;width:38px;height:38px;display:flex;align-items:center;justify-content:center;border:none;border-radius:50%;background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text);cursor:pointer;transition:opacity .12s,transform .12s}.dosp-chat-composer__send:hover:not(:disabled){opacity:.92;transform:scale(1.04)}.dosp-chat-composer__send:disabled{opacity:.4;cursor:not-allowed}.dosp-chat-welcome{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;padding:24px;text-align:center}.dosp-chat-welcome__greeting{margin:0;font-size:var(--dosp-text-base);color:var(--dosp-text-secondary);line-height:1.5}.dosp-chat-welcome__start{display:inline-flex;align-items:center;gap:8px;padding:12px 22px;border:none;border-radius:999px;background:var(--dosp-chat-accent, var(--dosp-btn-primary-bg));color:var(--dosp-btn-primary-text);font-size:var(--dosp-text-base);font-weight:var(--dosp-font-semibold);font-family:inherit;cursor:pointer;transition:transform .12s,opacity .12s}.dosp-chat-welcome__start:hover{transform:scale(1.03);opacity:.95}.dosp-chat-ended{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;padding:24px;text-align:center}.dosp-chat-ended__icon{width:44px;height:44px;display:flex;align-items:center;justify-content:center;border-radius:50%;background:rgba(34,197,94,.12);color:#15803d;font-size:22px}.dosp-chat-ended__text{margin:0;font-size:var(--dosp-text-base);color:var(--dosp-text-secondary)}.dosp-chat-ended__subtext{margin:0;font-size:var(--dosp-text-sm);color:var(--dosp-text-secondary)}.dosp-chat-msg--pending .dosp-chat-msg__bubble{opacity:.6}.dosp-chat-msg--failed .dosp-chat-msg__bubble{opacity:.85;border:1px dashed rgba(239,68,68,.5)}.dosp-chat-msg__failed{color:#ef4444}.dosp-chat-stars{display:inline-flex;gap:4px}.dosp-chat-star{width:30px;height:30px;border:none;background:none;font-size:22px;line-height:1;color:var(--dosp-border);cursor:pointer;transition:color .12s,transform .12s}.dosp-chat-star:hover{transform:scale(1.08)}.dosp-chat-star--on{color:#f59e0b}.dosp-chat-link{margin-top:6px;border:none;background:none;color:var(--dosp-link);font-size:var(--dosp-text-sm);cursor:pointer;text-decoration:underline}.dosp-chat-link:hover{color:var(--dosp-link-hover)}.dosp-chat-loading{padding:16px;text-align:center;color:var(--dosp-text-secondary);font-size:var(--dosp-text-sm)}@media (max-width: 480px){.dosp-chat{bottom:12px}.dosp-chat.dosp-chat--bottom-right{right:12px}.dosp-chat.dosp-chat--bottom-left{left:12px}.dosp-chat-panel{width:calc(100vw - 24px);height:calc(100vh - 90px)}}